webcheck.sh

Support

Questions about your scan?

Answers to common questions about report access, payment and findings.
If something isn’t covered here, email us and we’ll look into it.

Contact support

Email is the fastest way to reach us. We reply within one business day.

Email support@webcheck.sh

Include in your email

  • The domain that was scanned
  • The email address you used to request the scan
  • Your Stripe receipt number, for payment questions
  • The finding title or reference, for questions about a result

Please don’t send your report link. It contains a private access token.

Common questions

Report access

I didn’t receive my report, or the link has expired

Check your spam or junk folder and confirm the email address you entered. If the email still isn’t there, or the link no longer works, email us the scanned domain and the address you used. We’ll send a new link.

Payment

I paid, but my report is still locked

If Stripe confirmed your payment and the full report hasn’t unlocked, email us the scanned domain, the email address used for the scan and, if you have it, your Stripe receipt number.

Rescans

How do rescans work?

The full report includes five rescans of the same domain. Use them after you make changes to confirm that a fix worked and to update your scores.

Findings

A finding looks wrong or doesn’t apply to my site

Some checks assume a business site, such as pricing pages or email records, and are marked conditional. If a finding still looks wrong, or you need wider coverage, email us the domain and the finding title.

What each report includes

Every scan starts with a free summary. A one-time $5 payment unlocks the full report for that domain.

Scan summary

Free
  • Overall score and nine category scores
  • Top issues with severity and evidence
  • Homepage search and AI-search evidence

Full report

$5 one-time
  • Readiness for humans, search engines, buyer trust, AI search and AI agents
  • Every finding with evidence, business impact and applicability
  • Mitigation plan: step-by-step work orders with verification checks
  • All checks listed, including passes
  • Five rescans to confirm your fixes

How to read a finding

Severity says how serious an issue would be. Applicability says whether it matters for your site. Read both before acting.

High
A material risk to visitors, trust or delivery. Address first.
Medium
Weakens a safeguard. Plan to fix it.
Low
Polish or hygiene. Fix when convenient.
Advisory
Not a defect. A decision or observation for you to review.
Conditional
Applies only if your site has that purpose, such as sending email or selling a product.

What Webcheck scans

Webcheck reads only what is publicly visible: your web pages, HTTP responses, DNS records and robots.txt. It does not sign in, need access to your hosting, or change anything on your site. Pages and links are sampled, so a report reflects your site at the time of the scan.